These account closure terms outline how Spinjoys Casino processes closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany https://spinjoys.com.de/legal-and-affiliates/. The aim is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Qualification for Account Closure by Germany Users
You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been authenticated. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have approved. For Germany users, I may need verification that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will complete the closure. You stay responsible for activity on your account until the closure is confirmed in writing.
Validation Steps Before Finalising Closure
Before I complete a closure, I could ask you to submit a valid government-issued ID, proof of address, and proof of your payment method. For Germany users, this fulfils my obligation to preserve accurate records and stop unauthorised access. I will not process a closure if the identity information you gave earlier contradicts the request.
Send documents through the secure upload link I give. I do not ask you to transmit sensitive files by unencrypted email. The verification step may add a short delay, but it is essential to secure your funds and my platform. I keep verification records according to the retention rules described later in these terms.
Record Keeping After Account Deletion
After your account is deleted, I hold certain personal and transactional data to meet legal, tax, and anti-money laundering obligations. For Germany users, retention periods follow applicable legal requirements and my internal schedule. I limit access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may store records of the closure decision, the reason code, and communication with the user. This helps me demonstrate the closure was handled correctly. You may submit a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention duty.
Affiliate Account Deactivation and Commission Consequences
Affiliates with a registered address in Germany can request closure of their partner account under these same principles. Before closure, I require that all due diligence and tax information is complete. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is pending.
Closure of an affiliate account terminates your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accrued under my affiliate programme rules. If I close an affiliate account for breach of my terms, I may withhold unpaid commissions where the breach caused loss or regulatory exposure.
Coverage of These Account Closure Terms
These terms relate to Spinjoys Casino accounts held by users having a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles for which German regulatory requirements may matter. The scope includes closures initiated by you, closures I perform for compliance or security reasons, and closures that arise from a regulatory instruction. They work alongside my general terms and applicable law.
I might revise these closure terms now and then, but changes shall not impact a closure request already in progress unless the law requires it. dieser Leitfaden If any condition is unclear, get independent advice before submitting a request. The language of the operational account record remains English, but Germany users are able to contact my support team for explanations.
Account Closure Process
To terminate your account by choice, send a written-down request using the contact details provided in my help centre. I request you to state your associated email address and the reason for termination so I can handle the request promptly. I could require a conclusive identity confirmation before actioning the termination. My support team will confirm the request and give you a reference number.
After I receive a comprehensive request, I normally complete voluntary closure within five business days. If extra documents are required, the timeframe may stretch. Do not open or utilize a new account during this period because that can slow down the closure. I will transmit a acknowledgment email when the account has been terminated and no more play is permitted.
Regulatory Shutdown and Required Steps
I could be obligated to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I can act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will inform you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Outstanding Balances and Withdrawal Rights
A voluntary closure does not cancel your right to cash out real-money funds not affected by a lawful restriction. After I close the account, I will compute the withdrawable balance and send it to a payment method that meets my verification checks. Germany users should make sure the payment method corresponds to the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I carry out required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk exists. If you have any amount to Spinjoys Casino, I may deduct that debt before releasing the remaining balance.
Reopening and Post-Closure Restrictions
A closed account is not automatically reopened. If you change your mind after a voluntary closure and desire to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. die Antwort finden For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not try to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.
